All products sold undergo rigorous quality inspections and extensive market testing to ensure reliable quality, backed by comprehensive after-sales support. Furthermore, to provide you with a worry-free shopping experience, Lemuugo offers the following return, exchange, and warranty services for purchased items (excluding product accessories and special promotional items such as lucky bags).

Important Notice:
Order Cancellation/Modification: Within 4 hours of placing your order, you may modify it yourself via the “My Orders” page in your account dashboard. You may also contact customer service by phone or email. After 4 hours, the product may have entered the logistics distribution stage. If the order is in transit but not yet delivered, you must contact the logistics provider directly to cancel or modify the order. For canceled orders, we will process refunds within 3-5 business days after receiving the returned items.

I. 30-Day Return Policy
Food Items: Within 30 days of the actual delivery date, if food products are found damaged during shipping or have inherent quality issues, contact customer service to request a return or exchange. Returns are not accepted for non-quality-related issues.

Non-Food Items: Returns are accepted within 30 days of the delivery date.

1. Product Quality Issues

For returns due to product quality issues, Lemuugo provides a complimentary Return Shipping Label.

(1) Damage incurred during logistics transit
(2) Incorrectly shipped products
(3) Products rendered inoperable due to quality defects

2. Personal Reasons

For returns due to personal reasons, customers are responsible for shipping costs (new customers enjoy a complimentary return shipping benefit for their first return; existing customers with a low return rate may reapply for this benefit).

This includes but is not limited to the following situations:

(1) Duplicate purchases, incorrect orders, or discovering the item does not meet expectations after purchase
(2) Item size, design, craftsmanship, appearance, etc., are unsuitable

The return process is as follows:

1. Request a Return: Go to the “My Orders” page in your account center, locate the product you wish to return, click “After-Sales Service,” select “Return & Refund,” and provide the reason for return. If the issue is product quality, please submit proof of the defect (photos or video).
2. Customer Service Confirmation: After receiving your return request, our customer service team will review and process your after-sales application within 1-2 business days. You can track the progress of your ticket by clicking “After-Sales Details.” If your return meets our terms and conditions, customer service will provide you with a Shipping Label, sent via email and displayed on the after-sales page. If you need to ship the item back yourself after review, we will provide you with the return address.
3. Return the Product: Download and print the Shipping Label from the After-Sales Details page. Ship the product within 1-3 days to the courier location. If self-shipping, arrange return within 1-3 days after our acceptance of the return request. Failure to do so will be deemed as your agreement to keep the product and waive return/exchange rights. Any complimentary gifts must be returned intact. If unable to ship promptly, contact customer service to arrange an extension.
4. Refund: Upon receiving and confirming the returned item is undamaged, we will process the refund within 3-5 business days.

After-Sales Process:

Contact customer service to request a return. (Provide your order number via email, along with photos, name, quantity, and other relevant details of the problematic item.) Huaren Life Store will follow up on your return request within 1-2 business days of receipt (and arrange for a refund or replacement based on the actual situation).

Important Notes: For kitchen appliances, we recommend retaining the outer packaging for 30 days or longer from the date of receipt.

Issues During Transportation
Regarding Damage During Transportation:
1. For damage caused during shipping, we will replace the machine based on the extent of damage. If only replaceable parts are damaged, we will ship new replacement parts to you free of charge without replacing the entire machine.
2. Please notify our customer service center via phone or email within 3 days of receiving the product.
3. If you discover product damage upon receipt, please refrain from using the product and contact our customer service center immediately.
4. Provide multiple photos of the damaged product from different angles, including:    - Outer packaging (with shipping label and tracking number)    - Inner packaging    - Overall product view    - Detailed close-ups of damaged parts (or short video)    - Relevant written description Submit these via our customer service email. We will respond within 1-2 business days.

Regarding Lost Shipments During Transit:
If tracking shows “delivered” but you haven't received the package, or if it's lost during transit, please contact the courier company within 2 days to inquire about delivery status. If the courier fails to locate the package within 48 hours, notify our Customer Service Center via phone or email. We will promptly investigate and arrange for reshipment or issue a refund.